Independent Insight You Can Trust
Whenever healthcare standards have been called into question, an early and independent investigation is critical to avoid unnecessary claims and shed light on what has happened and how to prevent recurrence. Our investigation technologies and unique in-house expertise help provide exactly this.
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An Overview of TMLEP's Independent Investigation Service
TMLEP’s highly experienced investigators provide timely, unbiased insight, working with our 1500 clinical specialists to bring clarity and support healthcare providers and insurers around the world.
Offering complete investigation support whatever the discipline or complexity of the case, we can work in conjunction with an ongoing investigation or provide a fully outsourced and independent investigation service, including site visits, interviewing clinicians and presenting findings.
Testimonials from Our Clients
The benefits of our Independent Investigations Service
Research has shown that around 50% of cases of clinical negligence do not demonstrate any evidence of substandard care once investigated. The key causes of these unmeritorious claims include insufficient internal investigations, unsatisfactory complaints handling and the inability to obtain explanation or closure.
Restoring Patient Confidence
Our robust, independent investigations assure patients that their concerns have been heard, investigated and responded to sensitively, with action being taken if it’s necessary to reduce the risk of future problems. By providing answers from unbiased experts, we help to rebuild trust in the healthcare system.
Improving Clinical Standards
Our peer-led and learning-based approach allows us to sensitively handle possible failings in care, while our Smart recommendations and support in implementing learnings ensure that clinical care can be improved at the earliest opportunity.
Clearly Presented Findings
We present our findings in a clear written report and our investigators and clinicians are always on hand to answer queries and attend meetings where necessary.
With unrivalled access to investigatory and clinical expertise, investigations can proceed at pace, minimising any unnecessary restrictions on practise and the time in which to receive answers. All our investigations are peer led, managed by a specialist Lead Clinical Investigator who will call on input from a TMLEP clinician practising in the relevant speciality as that called into question – this ensures that every case is handled by someone experienced enough to understand the nuances and complexities involved.
The focus of our investigations is always on learning rather than blame, and we involve all relevant parties before making recommendations on how improvements can be made.
We guarantee an arms-length investigation where all clinicians are conflict-checked to give the reassurance that there is no bias in the process – this addresses one of the main reasons for patients or clinicians not being satisfied with internal investigations
Alexander Acaster BSc (Hons)
Chief Operating Officer
+44 203 355 9796 Ext: 231
Lucy Hegarty LLB LLM
Client Relationship Manager
+44 203 355 9796 Ext: 250
A Selection of Recent Investigation Learning Articles
Severe Vitamin D Deficiency and Complications of Robotic Prostatectomy
This article discusses the problems that may arise from severe vitamin D deficiency and the international guidelines that highly recommend that all adults should supplement to avoid complications that may be caused by this deficiency.Read Article 29 Mar 2023
Bilirubin Screening Devices for Community Midwifes and GP Surgeries
Jaundice in new-born babies is a common occurrence (60% of term babies and 80% of preterm infants) and is usually not harmful. Jaundice is caused by a build-up of bilirubin in the blood. Bilirubin is a yellow/orange pigment produced following the breakdown of red blood cells and as babies have…Read Article 01 Mar 2023
When Did This Tumour Start? The need for a Gompertzian Understanding of Tumour Growth Kinetics
Tumour growth is conventionally understood to follow exponential kinetics in many medico-legal courts and summaries. According to this model, the time required for one cell to divide into two is equivalent to that required for two to form four, four to form eight, and so forth. As such, people from…Read Article 23 Jan 2023